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“ Best System Integrator ”
of the year 2003 - 04 |
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DQ Channels Award – 2006 |
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Manpower Strength nearly
1500 Employees |
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92 Support Locations all across the region |
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Our Innovative IT Security
Solutions |
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Allied helped India’s Largest Public Sector Bank improve their Corporate User’s efficiency. |
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Allied enables, Largest Telecom Service Provider, enhance their GSM services. |
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Allied helps India's Leading Securities and Forex Clearing House integrate its services. |
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 More Casestudies |
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Technical BPO |
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Below are the four major processes for Customer Service for any Consumer or Technology product company: |
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With 22 years of experience in providing all the above services to our customers and OEM partners, Allied Digital has mastered the art of customer service with most matured systems and processes (ITIL/ITSM) for high quality customer service. Today Allied Digital is a partner of choice for any technology OEM/ODM company for total outsourcing of customer care.
Because of the unique "Direct" support model with presence at 72 strategic locations in the country, Allied Digital can offer most customized service offerings to Technology OEM companies. Technology Product Company or OEM can rely on Allied Digital providing L1- Telephone/E-Mail based support; SLA based On-Site support, On-time delivery of spares & efficient RMA process and state of the art service center network across the country.
Currently Allied Digital is offering one or all the above services to major technology and products companies like Unisys, Fujitsu Siemens, EDS, Xenitis, Sahara Computers to name a few. With the proposed Technical BPO, Allied Digital would like to expand these offerings to many more Technology products, Consumer Electronics or OEM companies. Allied Digital will setup centralized L1 support center which will provide round the clock L1 support services to the end customers on behalf of the product company. |
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Following services will be offered through L1 Support Center: |
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Product Line Support |
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Walk through Installations |
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Troubleshooting |
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Change Support |
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Applications Support |
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Allied Digital will target following business verticals to expand
the Technical BPO business: |
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Consumer Electronics Companies |
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PC/Notebook/Server OEM companies |
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Packaged Software Companies |
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Network & Communication products Companies |
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Telecom Carriers and Internet Service Providers |
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In the fast changing global economy, customer services are the key success factor for any technology or product company. Quick and efficient customer service is mandatory for acquiring and retaining customers for a given product. Also in the competitive markets, it is necessary for the product companies to offer best prices to their customers without compromising on the service quality. Most of the companies are taking the outsourcing route to achieve the cost competitiveness and improve quality of customer services to focused customer service organizations. Outsourcing technical support to a specialized partner who has the expertise, customer orientation and the requisite technical skills and capabilities can be of great value to the product companies whose core business is product development, manufacturing and product enhancement and not customer care.
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Level 1 Telephone/E-Mail/Web based Support |
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On-site Support |
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Logistics |
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Repair/Service Center |
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